My X41T has Finally Made it out of Kentucky!
After one week of sitting in LOUISVILLE, KY at the UPS facility, my X41T is on the move again:
Sep 2, 2005
6:16 A.M. MANCHESTER, NH, US ARRIVAL SCAN
4:17 A.M. LOUISVILLE, KY, US DEPARTURE SCAN
Lenovo tried to blame customs/UPS but I believe the most truthful story of what happed was described on tabletpcbuzz by smensch:
Posted - Sep 01 2005 : 2:38:10 PM
Just got off the phone with the UPS customs brokerage people. There are apparently numerous issues with the shipment, but the main issue at hand is that certain customs paperwork needs to be submitted by Lenovo from China (where the shipper is). The U.S. customs department will not allow revisions to documents from overseas, so if there was a mistake in any of the forms (and I guess there was), NEW documents will need to be drawn up. In fact, if the documentation is wrong, the customs department will seize the shipment, as they have done in the past. Hence, UPS is waiting for correct documentation from Lenovo to resubmit to the U.S. customs department. One important fact: Our tablets are NOT being delayed due to a random customs search, as previously thought. This is a paperwork problem. As a matter of fact, it is entirely possible (but not likely) that after this whole ordeal, U.S. customs could FURTHER delay the shipment with a random inspection. Wouldn't that suck...
As of this second, the rep was unclear as to whether or not UPS has received the necessary paperwork from Lenovo. The rep thought the issue would have been resolved last night, but when he came in this morning, new issues apparently cropped up. His advice was to keep checking the tracking information. After 12:00 AM, if a status scan says anything about "in transit to XXXXX" (or something like that), you'll know the tablet has cleared customs and is on its way. As a matter of fact, if the shipment is approved this evening, we'll have our packages by 10:30 AM tomorrow. However, if the status scan stays the same, that means the Lenovo/UPS/U.S. customs circle jerk has not been resolved. The rep seemed to think that it might take 1 or 2 more business days to clear this problem up. But... he did not rule out the possibility that they would resubmit the necessary forms to the customs department tonight. The ball is in Lenovo's court, I guess.
One more note: The rep indicated that if the shipment stays too long in UPS's facility, both Lenovo and UPS will face fines. So, there is incentive for UPS/Lenovo to clear up this clusterf*ck. Yippee.
Sep 2, 2005
6:16 A.M. MANCHESTER, NH, US ARRIVAL SCAN
4:17 A.M. LOUISVILLE, KY, US DEPARTURE SCAN
Lenovo tried to blame customs/UPS but I believe the most truthful story of what happed was described on tabletpcbuzz by smensch:
Posted - Sep 01 2005 : 2:38:10 PM
Just got off the phone with the UPS customs brokerage people. There are apparently numerous issues with the shipment, but the main issue at hand is that certain customs paperwork needs to be submitted by Lenovo from China (where the shipper is). The U.S. customs department will not allow revisions to documents from overseas, so if there was a mistake in any of the forms (and I guess there was), NEW documents will need to be drawn up. In fact, if the documentation is wrong, the customs department will seize the shipment, as they have done in the past. Hence, UPS is waiting for correct documentation from Lenovo to resubmit to the U.S. customs department. One important fact: Our tablets are NOT being delayed due to a random customs search, as previously thought. This is a paperwork problem. As a matter of fact, it is entirely possible (but not likely) that after this whole ordeal, U.S. customs could FURTHER delay the shipment with a random inspection. Wouldn't that suck...
As of this second, the rep was unclear as to whether or not UPS has received the necessary paperwork from Lenovo. The rep thought the issue would have been resolved last night, but when he came in this morning, new issues apparently cropped up. His advice was to keep checking the tracking information. After 12:00 AM, if a status scan says anything about "in transit to XXXXX" (or something like that), you'll know the tablet has cleared customs and is on its way. As a matter of fact, if the shipment is approved this evening, we'll have our packages by 10:30 AM tomorrow. However, if the status scan stays the same, that means the Lenovo/UPS/U.S. customs circle jerk has not been resolved. The rep seemed to think that it might take 1 or 2 more business days to clear this problem up. But... he did not rule out the possibility that they would resubmit the necessary forms to the customs department tonight. The ball is in Lenovo's court, I guess.
One more note: The rep indicated that if the shipment stays too long in UPS's facility, both Lenovo and UPS will face fines. So, there is incentive for UPS/Lenovo to clear up this clusterf*ck. Yippee.
posted by Rob at 6:56 AM
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