Order my X41T... waiting.... waiting.... Not too impressed with Lenovo
I ordered my Lenovo X41 tablet on 7/13 with an ETA of 2 weeks. Its 5 weeks later, and still Lenovo has no real idea when I will receive it. Here’s what I ordered:
IBM USB 2.0 CD-RW DVD-ROM DRIVE
512MB PC2-4200 CL4 NP DDR2 SDRAM SODIMM
W7TABLP X41 TABLET BUNDLE W SLEAVE AND MEDIA - CD WIN
...X41 TABLET PENT M LV 758 (1.
...THINKPAD X41 TABLET SLEEVE
...ONENOTE 2003
I collected my posts I’ve made at tabletpcbuzz.com journaling my interactions with Lenovo regarding the delivery of my X41 table. It's humorous to see my increasing frustration. Still waiting…
Posted - Aug 12 2005 : 3:38:52 PM
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Pretty "funny" update from Lenovo. I called yesterday and was told that I would be allocated a tablet either today (yesterday, Thursday) or tomorrow (today, Friday) and it would ship after that.
I had not seen my credit card charged today so I called today (Friday). I was told that I would be allocated a tablet either today (Friday) or on Monday and it would ship after that.
Seeing that I was told last week that I would have it in my hands by today, I asked if they would upgrade the shipping. They forwarded me to sales... the rep said he would check on the delivery. He came back and said that it would be shipped by the end of the month.
I said I was told only 1 minute ago that it would be shipped by Monday... he put me on hold to check... he came back and said my shipping was upgraded and said nothing more about the ship date.I did not push the issue... I'll wait until Monday to do that.
Sadly, I put my money on the sales persons estimate.
Oh well... if it ever does ship, it will get here a little sooner.
BTW: Ordered 7/13, online system currently says 8/22 ship date.
Posted - Aug 15 2005 : 6:22:01 PM
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Well continuing my story (see previous post on previous page), I called to see if my X41T was allocated today as promised. The CS rep said that all orders around my timeframe will ship out by the end of next week, they were told this via a memo the middle of last week.
I pointed out that I called @ 4:00 Friday and I was told that it would be allocated and shipped no later than today and asked how that was possible given the memo he mentioned. Given no good answer he forwarded me to sales.I knew nothing could be done; however, I did tell the salesperson "that I hate to say it it, but it appears that Lenovo has lied to me, as I have been told wildly conflicting things". He said that he would not call them lies and that he can understand how people want to get things right away.
To be honest that ruffled my feathers a little. I pointed out that it's not the wait but the inconsistent, increasing estimated delivery times given by Lenovo that causes frustration (setting expectations and all). I was very nice and thanked him for listening to me, even though he could do nothing.
After I hung up, I really do feel that Lenovo has not been very honest (or perhaps very incompetent). I am starting to wonder if I want to give them my business. It may be a great tablet, but I'm not to sure about the company.
Posted - Aug 17 2005 : 3:55:38 PM
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I have to say, Lenovo really sucks. To continue my on going story... Lenovo last Friday said that my unit would be allocated no later than Monday and shipped. Called Tuesday, I was told that it would ship next Friday (8/26) or Monday (8/29) and I would receive it no later than Friday (9/2).
I notice online my ship date went from 8/25 to 9/1, so I called this evening. CS rep said they are on back order and it will ship in 3-4 weeks.
My *BIG* issue with Lenovo is how the dates change radically from day to day. It is clear that they lie when you call (please follow my two previous posts in this thread). How can a company be so clueless on when a product will ship? The overwhelming demand thing really does not hold water. I ordered on 7/13 and 5 weeks later they still don't have a clue on the actual ship date? My gut feeling is that they are placing larger "more important" corporate orders in front of individual orders thereby bumping the shipment dates.
I'm starting to consider the HP TC4200. I may wait another week and see how the story changes as I believe I would prefer the X41T, but one does have to consider the company in addition to the product.
IBM USB 2.0 CD-RW DVD-ROM DRIVE
512MB PC2-4200 CL4 NP DDR2 SDRAM SODIMM
W7TABLP X41 TABLET BUNDLE W SLEAVE AND MEDIA - CD WIN
...X41 TABLET PENT M LV 758 (1.
...THINKPAD X41 TABLET SLEEVE
...ONENOTE 2003
I collected my posts I’ve made at tabletpcbuzz.com journaling my interactions with Lenovo regarding the delivery of my X41 table. It's humorous to see my increasing frustration. Still waiting…
Posted - Aug 12 2005 : 3:38:52 PM
--------------------------------------------------------------------------------
Pretty "funny" update from Lenovo. I called yesterday and was told that I would be allocated a tablet either today (yesterday, Thursday) or tomorrow (today, Friday) and it would ship after that.
I had not seen my credit card charged today so I called today (Friday). I was told that I would be allocated a tablet either today (Friday) or on Monday and it would ship after that.
Seeing that I was told last week that I would have it in my hands by today, I asked if they would upgrade the shipping. They forwarded me to sales... the rep said he would check on the delivery. He came back and said that it would be shipped by the end of the month.
I said I was told only 1 minute ago that it would be shipped by Monday... he put me on hold to check... he came back and said my shipping was upgraded and said nothing more about the ship date.I did not push the issue... I'll wait until Monday to do that.
Sadly, I put my money on the sales persons estimate.
Oh well... if it ever does ship, it will get here a little sooner.
BTW: Ordered 7/13, online system currently says 8/22 ship date.
Posted - Aug 15 2005 : 6:22:01 PM
--------------------------------------------------------------------------------
Well continuing my story (see previous post on previous page), I called to see if my X41T was allocated today as promised. The CS rep said that all orders around my timeframe will ship out by the end of next week, they were told this via a memo the middle of last week.
I pointed out that I called @ 4:00 Friday and I was told that it would be allocated and shipped no later than today and asked how that was possible given the memo he mentioned. Given no good answer he forwarded me to sales.I knew nothing could be done; however, I did tell the salesperson "that I hate to say it it, but it appears that Lenovo has lied to me, as I have been told wildly conflicting things". He said that he would not call them lies and that he can understand how people want to get things right away.
To be honest that ruffled my feathers a little. I pointed out that it's not the wait but the inconsistent, increasing estimated delivery times given by Lenovo that causes frustration (setting expectations and all). I was very nice and thanked him for listening to me, even though he could do nothing.
After I hung up, I really do feel that Lenovo has not been very honest (or perhaps very incompetent). I am starting to wonder if I want to give them my business. It may be a great tablet, but I'm not to sure about the company.
Posted - Aug 17 2005 : 3:55:38 PM
--------------------------------------------------------------------------------
I have to say, Lenovo really sucks. To continue my on going story... Lenovo last Friday said that my unit would be allocated no later than Monday and shipped. Called Tuesday, I was told that it would ship next Friday (8/26) or Monday (8/29) and I would receive it no later than Friday (9/2).
I notice online my ship date went from 8/25 to 9/1, so I called this evening. CS rep said they are on back order and it will ship in 3-4 weeks.
My *BIG* issue with Lenovo is how the dates change radically from day to day. It is clear that they lie when you call (please follow my two previous posts in this thread). How can a company be so clueless on when a product will ship? The overwhelming demand thing really does not hold water. I ordered on 7/13 and 5 weeks later they still don't have a clue on the actual ship date? My gut feeling is that they are placing larger "more important" corporate orders in front of individual orders thereby bumping the shipment dates.
I'm starting to consider the HP TC4200. I may wait another week and see how the story changes as I believe I would prefer the X41T, but one does have to consider the company in addition to the product.
posted by Rob at 7:23 AM
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