Here Today, Gone Tomorrow
During the first couple of weeks my X41T developed a problem where I always got the message "Waiting for device to start" for the fingerprint reader at the Windows login screen ONLY when the X41T is using the battery. It did not happen if the XT41T is connected directly to AC.
As most of my time was initially on AC (I had some other issues due to bad sectors on the disk), it could have always been like this. I'm just not sure.
IBM was never able to resolve my issue with the fingerprint reader . I searched google and could not find anyone else with this issue. I posted on tabletpcbuzz and had no responses.
This whole thing started with the 2 week delivery growing to 2 months, over which time Lenovo lied to me over and over about the delivery dates. Then there was the one week in customs because Lenovo screwed up the paperwork. The CS manager that was supposed to follow up with some sought of compensation for the whole mess, and dropped the ball.
When trying to resolve the fingerprint reader issue, the final straw was when I was talking to a technical (and I use the term loosely) rep. and he said he needed to consult someone and would call me right back in 30 minutes. That call never came. I called back after 7 hours and then I talked to someone that was almost incomprehensible.
It was clear that the fingerprint reader issue was never going to get resolved. So after a lot of frustration, I decided to return my tablet.
I did like the X41T overall, so after talking the CS rep, I thought I'd give it one more try and I'm doing an exchange. I had to return everything so that my 30 day return clock would start over. Of course that means that I will be waiting for everything to be delivered again.
This is a good thing as it gives me time to look at other alternatives. If I decide I rather have something else, then I will just cancel the new X41T. So thinking about what I liked about the X41T:
- Size
- Fingerprint reader (really just cool, not actually needed)
- Keyboard (best keyboard I ever used)
- IBM value added software
- Support is in the US (Sorry, but offshore support sucks)
- Convertible (a slate would be cool for personal use, but a keyboard is really essential for work).
- Screen was bright and clear
- Bluetooth
and what I did not like:
- A little pokey (i.e. slow)
- Resolution (looking at web pages in portrait mode was alittle disappointing).
- Warmer than I thought (perhaps cooler than other tablets?)
- Lenovo the company
- The graphics shared memory
- The well known disk clicking noise
Given my likes and dislikes when I look around, the only options (that I know of) for a higher resolution screen are the Toshiba M200 and Fujitsu T4020; however, only the Toshiba has a high resolution wide-angle screen.
I don't think my perfect tablet exists yet. They all have tradeoffs. In the end I may just pick the X41T again.
The saga continues...
As most of my time was initially on AC (I had some other issues due to bad sectors on the disk), it could have always been like this. I'm just not sure.
IBM was never able to resolve my issue with the fingerprint reader . I searched google and could not find anyone else with this issue. I posted on tabletpcbuzz and had no responses.
This whole thing started with the 2 week delivery growing to 2 months, over which time Lenovo lied to me over and over about the delivery dates. Then there was the one week in customs because Lenovo screwed up the paperwork. The CS manager that was supposed to follow up with some sought of compensation for the whole mess, and dropped the ball.
When trying to resolve the fingerprint reader issue, the final straw was when I was talking to a technical (and I use the term loosely) rep. and he said he needed to consult someone and would call me right back in 30 minutes. That call never came. I called back after 7 hours and then I talked to someone that was almost incomprehensible.
It was clear that the fingerprint reader issue was never going to get resolved. So after a lot of frustration, I decided to return my tablet.
I did like the X41T overall, so after talking the CS rep, I thought I'd give it one more try and I'm doing an exchange. I had to return everything so that my 30 day return clock would start over. Of course that means that I will be waiting for everything to be delivered again.
This is a good thing as it gives me time to look at other alternatives. If I decide I rather have something else, then I will just cancel the new X41T. So thinking about what I liked about the X41T:
- Size
- Fingerprint reader (really just cool, not actually needed)
- Keyboard (best keyboard I ever used)
- IBM value added software
- Support is in the US (Sorry, but offshore support sucks)
- Convertible (a slate would be cool for personal use, but a keyboard is really essential for work).
- Screen was bright and clear
- Bluetooth
and what I did not like:
- A little pokey (i.e. slow)
- Resolution (looking at web pages in portrait mode was alittle disappointing).
- Warmer than I thought (perhaps cooler than other tablets?)
- Lenovo the company
- The graphics shared memory
- The well known disk clicking noise
Given my likes and dislikes when I look around, the only options (that I know of) for a higher resolution screen are the Toshiba M200 and Fujitsu T4020; however, only the Toshiba has a high resolution wide-angle screen.
I don't think my perfect tablet exists yet. They all have tradeoffs. In the end I may just pick the X41T again.
The saga continues...
posted by Rob at 7:50 AM
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